In alleviating our services to people, we are committed to:
- Deliver the highest quality of educational services to our clientele and adhere to all regulatory and ISO 9001:2015 requirements;
- Consider and meet the external and internal issues relevant to our purpose and strategic direction to achieve its intended results;
- Continually improve our QMS by reducing operational inefficiencies and enhancing customer satisfaction.
We have established quality objectives at relevant functions, levels and processes needed by our QMS. Our quality objectives are:
- Improve the quality of our basic services to our clientele by achieving 80% customer satisfaction and adhere to all regulatory and ISO requirements with 100% compliance;
- Reduce all internal and external issues by 90% to attain the desired outcome;
- Make the best use of time and resources and ensure quality service to customer.